Warranty

How to proceed...

BORÉALDESIGN
170 Rotterdam Street
Saint-Augustin-de-Desmaures (Quebec) Canada G3A 1T3
Telephone: (418) 878-3099  Fax: (418) 878-3459
info@borealdesign.com      www.borealdesign.com

This is how we proceed when your dealer contacts us with regard to a customer warranty claim:

• First, your dealer contacts us to inform us of the defect.  Please understand that it is difficult for us to assess the situation by telephone. The serial number is mandatory if the product is a defective kayak.
  
• We then provide the dealer with a return authorization number. This number is used by us to track the progress of the warranty claim and be able to inform the dealer of the status of the repair or replacement as applicable.
  
• Once we have received the warranty claim item, we commence an evaluation to determine the validity of the claim. If it is determined that the claim is not valid, the dealer will receive a quote to cover the cost of any repairs for approval by the customer and information regarding timelines for the repair and shipping.
  
• Once the item has been repaired or replaced, it is returned to your dealer. (Unless we are notified to the contrary earlier) along with a copy of the work order indicating the work performed, the return authorization number and the name of the person who approved the repair. If the item is not a valid warranty claim, an invoice will be issued at this time and payment would be required.
  
• If an incorrect item is mailed directly to the customer from BORÉALDESIGN and returned by the customer, the customer must pay the shipping costs to our plant. We do not accept any parcel whose shipping costs were not prepaid by the sender.
  
• If the dealer is returning an item received by error, the dealer must first telephone us. We do not accept any parcel whose shipping costs were not prepaid by the sender.
  

Shipping cost of articles covered or not covered by the manufacturer’s warranty:

*If a kayak is involved and the dealer is located within the territory served by our delivery trucks, the kayak may be picked up and redelivered free of charge during a regular delivery trip.